Time Warner drew upon JLL to share best practices in change management and help the FM team communicate a strong business case. The future of work and the growing emphasis on the human experience require us to redesign the FM function around the demands of the 21st century workplace. Examination of existing facilities management approaches to climate change and future directions. In an environment of high-velocity business change, FM teams need to help their companies balance agility with the provision of workspaces that inspire and motivate and provide all the technological tools employees need to be productive. Today, an organization might need to evaluate its workplace strategy every six months as business strategies can change quickly to respond to external demands. FACT: Fifty-nine percent of corporate executives say they plan to add mobile apps that help employees better navigate the workplace and collaborate with each other. It is hoped that this review and the future directions highlighted in this paper will assist researchers in identifying the areas where further research efforts are most required and in identifying which future directions would be most helpful for digital FM research. The application of this technology in the workplace allows employers to create more comfortable, energy-efficient workplaces that support a positive employee experience. That approach is quickly becoming obsolete — or it should be — as the employee experience comes to forefront. This is due to the multiple advantages they offer, including decreased labor expenses, the ability to perform tasks outside of work hours, increased efficiency via automation and reduced safety risks. 2. There is a constant redundant activity searching for, sorting, validating, and recreating information . Several major trends are converging to transform the nature of FM. Transformational change in the FM profession is coming from every direction, resulting in a paradigm shift. Agile networks of on- and off-premise workspaces are also becoming a hallmark of the new enterprise workplace standard. “With a more connected workforce, the proliferation of millennials, lower cost technology, the ‘always on’ economy and need for quicker turnarounds, there is a greater emphasis on collaboration.”, -Vince Connolly, Heat of Client Care, CBRE’s Global Workplace Solutions EMEA business. Just as many organizations are undergoing digital transformation, FM is undergoing digital transformation, too. Facility managers are in some sense becoming the “concierges” of the workplace, responsible for providing the technology, services and amenities that help employees be more productive. Service Futures represents the most important visions, trends and insights for the future of service, facility management, the workplace as an experience, HRM and outsourcing. Some companies are providing mobile apps and touchscreen kiosks that interact with building systems to help workers reserve a conference room, a workspace or even parking spots. Once considered to refer to the cost of rent or mortgage payments, plus operating expenses, TCO has acquired new meaning. No wonder the need for agility is among our new FM mandates. Discover how to use data to create a more intelligent, connected workplace. View This comes from the desire to drive the highest ROI from the partnership and the understanding that with longer relationships comes more trust and the ability to test new strategies with greater confidence. That means becoming adept at using technology and data to deliver advice, insights and new services to the workplace. Integrated Property and Facilities Management, 3. This page can be found at http://fmj.ifma.org/article/What+Is+The+Future+Of+Facility+Management%3F/3178658/523607/article.html. The IoT can also help you deliver valuable services that remove productivity obstacles, or “friction,” in the workplace. Service quality and access to technical expertise. Il met à disposition des occupants un environnement de travail en adéquation avec les besoins de leur métier dans un souci de respect des normes en matière d’hygiène, de sécurité et d’environnement, de maîtrise des coûts et d’amélioration de la qualité des services rendus. Transformational change in the FM profession is coming from every direction, resulting in a paradigm shift. Previous article in issue; Next article in issue; Keywords. How will FM teams tackle tomorrow’s … Armed with data, FM teams are no longer simply processing orders for desk moves or responding to complaints about burned-out lights or heating and cooling. hbspt.cta._relativeUrls=true;hbspt.cta.load(167521, '917450b7-cc3a-4a4f-8c31-044d19153a3e', {}); Nearly every aspect of facilities management is shifting to have a greater focus on connecting the people who work in the industry and those who are impacted by it. With that maturity, greater returns on initial investments can be realized for both parties.”, -Matthew Farrant, Managing Director for Critical Environments. Through accurate data facility managers will be able to predict energy consumption, heating and cooling needs, equipment breakdowns, and even what areas need more cleaning attention. hbspt.cta._relativeUrls=true;hbspt.cta.load(167521, '794258e1-b4b6-4555-9608-cff135ca12d4', {}); Collaboration is no longer just a priority for members of the workforce. How and where work is performed, and even the nature of employment itself, are being transformed. Our FM teams are saving time and money, and the overall end-user experience has improved significantly.”. When you compare the combined cost of a facility, the cost of workplace improvements, building systems and FM technologies to the value produced by an eff ective and engaging workplace, TCO looks quite different. When the company decided to sell its New York City headquarters building and consolidate all its local sites into a single tower currently under construction in Hudson Yards, automation was the next logical step. (CBRE Americas Occupier Survey, 2018), Health and wellness programs are evolving from a “nice to have” perk to a required employee benefit. From robot facility monitoring to augmented reality, facility management is making long strides into the technological age. In the pre-Internet era, the typical company revisited its workplace strategy every decade or so. Facilities Management (FM) is currently shifting emphasis towards a long-term focus through the adoption of maintenance and operation practices that considers the social, environmental and economic benefits of all business decisions. Digitization not only makes compliance vastly more efficient than with error-prone, labor-intensive, paper- based processes, but also makes it more visible to management. The Royal Institution of Chartered Surveyors (RICS) has published a new report authored by Dr Matthew Tucker of Liverpool John Moores University which aims to help shape the future direction and policy of the facilities management sector in the UK. Following the 1989 merger of Warner Communications and Time Inc., Time Warner evolved into a media and entertainment goliath comprising Home Box Office, Inc., Turner Broadcasting and Warner Bros. Entertainment, Inc. Each had its own FM team, and each had adopted distinct technology platforms over time with little overall integration. Global economic power will likely continue its shift eastwards. BioT –collecting big data, … Linking facilities to core business strategies are one of the imperatives of refined facility management now and in the future. The use of devices connected to the Internet of Things (IoT) continues to increase, with Gartner predicting 20.4 billion connected devices will be in use by 2020. A technical challenge was that some building areas lack wireless network access, so alternate communication channels are necessary at times. As new partnerships, outsourcing, technology and other trends continue to reshape the workforce, facility managers will be expected to take on more strategic roles. Api Desai University of Greenwich, UK Da04@gre.ac.uk Prof. Keith Jones University of Greenwich, UK K.G.Jones@gre.ac.uk Abstract It is widely accepted that human activities have contributed to changing the world’s climate and that the pace of this change is ever increasing. Published by International Facility Management Association . Today’s automated FM technologies can automatically track when required inspections are due and capture data about the results. As the future of work takes shape, the future of FM continues to emerge. James McDonald is a sports enthusiast, brother in Christ and once swam in a tank with the infamous TV sharks. The work of FM is no longer just about managing the facilities — it’s about how FM is creating organizational and strategic value. These programs are generally a “balanced mix of physical and mental health awareness programs, exercise and nutrition, and some form of mindfulness or relaxation sessions.”, FACT: Employee wellness programs increase productivity by 10 percent on average and as much as 45 percent in some cases. Rather, these organizations are bringing together project management, facilities management and real estate management under one partner.

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